FAQs

Orders Change topic

What if I reject an order because the restaurant wait time is too long?

We understand issues may arise while you’re on the road which is why we’ve designed the acceptance fee in a way that allows you to reject some orders while still being eligible for the bonus.

If you wish to unassign any order without impacting your acceptance rate, please make sure the order should have a “Food Ready Estimate” time 15 minutes over the current time, then you can reach out to our CS to for help unassign the order without impacting the acceptance rate. Please ensure to inform CS of the order number you wish to unassign when you request.

Want to learn more? Go to this page for more information.

Contact Us

Topics