FAQs

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How do I contact rider support?

If you encounter any live order issues, you should click the "Rider Support" button in the app menu directly to contact our customer care agents.

Otherwise, most questions are covered on this rider website and different channels listed below, you may refer to:

If an article from the above doesn't answer your question or you need to get in touch, you can press the "Contact Us" button underneath.

If you require any in-person support, please call us at +852 5808-8726 (hotline available every Monday to Wednesday 3-4pm except for Public Holidays)

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