FAQs

How do I contact rider support?

If you encounter any live order issues, you should click the "Rider Support" button in the app menu directly to contact our customer care agents.

Otherwise, most questions are covered on this rider website and different channels listed below, you may refer to:

If an article from the above doesn't answer your question or you need to get in touch, you can press the "Contact Us" button underneath.

If you require any in-person support (non order-related), please call us at +852 5808 8726.

Hotline Operating Hours:

✅ Every Monday 15:00 - 16:00
✅ Every Wednesday 15:00 - 16:00
✅ Every Friday 15:00 - 16:00
❌ Closed for Weekend & Public Holidays