FAQs
Orders Change topic
- What should I do if I want to unassign an order after waiting more than 15 minutes at the restaurant?
- What are delivery notes?
- What if the customer’s location changes while I deliver an order, or the map shows a wrong pin?
- What is a stacked order?
- Do I need to show the restaurant my phone when I collect an order?
- What should I do if my vehicle breaks down or my equipment stops working?
- How to handle spilled items during a delivery?
- Sometimes I feel like I have to wait a little while before I'm offered any orders. Why is this?
- Can I unassign an in-flight stacked order?
- Can I unassign a stacked order?
- What is the impact on acceptance rate if I reject the stacked orders?
- What would happen to my acceptance rate if the order was cancelled by a customer / restaurant?
- How far do I have to travel to the restaurant or the customer?
- If there's an emergency while I'm on an order, what should I do?
- Why can't I call and reach out to the customer?
How to handle spilled items during a delivery?
If you encounter any issues when delivering, you should always contact our Live Support immediately. They will be available to assist you.
It's also important for you to keep us in the loop when you have difficulties or an emergency on the road. Please use the Rider Chat to contact our Care Agent to get in touch when you're online.
