FAQs
Orders Change topic
- What should I do if I want to unassign an order after waiting more than 15 minutes at the restaurant?
- What are delivery notes?
- What if the customer’s location changes while I deliver an order, or the map shows a wrong pin?
- What is a stacked order?
- Do I need to show the restaurant my phone when I collect an order?
- What should I do if my vehicle breaks down or my equipment stops working?
- How to handle spilled items during a delivery?
- Sometimes I feel like I have to wait a little while before I'm offered any orders. Why is this?
- Can I unassign an in-flight stacked order?
- Can I unassign a stacked order?
- What is the impact on acceptance rate if I reject the stacked orders?
- What would happen to my acceptance rate if the order was cancelled by a customer / restaurant?
- How far do I have to travel to the restaurant or the customer?
- If there's an emergency while I'm on an order, what should I do?
- Why can't I call and reach out to the customer?
Why can't I call and reach out to the customer?
This can be due to many reasons, including:
- Network issue
- Customer input a wrong number
- Your current phone number doesn't match the number registered in your rider app
As a rider, you can avoid the 3rd situation happening by making sure the phone number you are using (your sim card) match the phone number register in the rider app. You can simply click on your name from the top left corner of the menu, and change your phone number in the app.
Want to learn more? Go to this page for more information.
