A directory to prepare you for your new riding journey ahead! Read through all the content and reach out to us if you have any questions in mind.
A directory to prepare you for your new riding journey ahead! Read through all the content and reach out to us if you have any questions in mind.
Your safety on the road is of utmost importance to us!
Didn't get time to actually watch through all the safety videos? You can revisit them here.
Our rider kit is designed to help you become more efficient on the road, while delivering food at the right temperature to customers. It lets customers know that we care about their experience.
If you haven't gotten one, please learn more about the minimum safety requirement and order on our kit store.
🧳 Click here for the Rider Kit page
Our Rider App is your ally when riding with Deliveroo, you are able to go online whenever and anywhere you want within our operating hours and take orders with simple clicks as well as get paid through the app. Download here
📱 Click here to learn about the app features
As a newbie in the Deliveroo rider fleet, you may encounter different issues and different types of orders, such as groceries order, stacked order, large order, etc... Before going online, let's get familiar with all the possible scenarios before you first encounter.
🛍 Click here to the Orders page
It's also important for you to keep us in the loop when you have difficulties or an emergency on the road. Please use the Rider Chat to contact our Care Agent to get in touch when you're online.
After completing your first deliveries, you may wonder how and when you will get paid. Deliveroo offers you a fee system that pays based on the distance and time that each delivery will take to complete with various incentives and boost fees on top.
💰 Click here to learn about the payment & fees
Stay tuned to our emails, Rider Website posts and Telegram messages every Friday to know more about when and where the incentives apply! Check out the updated Weekly Incentives Announcement post here.
Our Rider Support team is on hand to help you with any questions you may have, so that you can always get the most out of working with Deliveroo.
To ride with Deliveroo you’ll need:
You must also:
Just created your rider account? Go to this page for more information.
First, you need one of the following documents to prove your right to work in Hong Kong, which could be:
Then, you need to submit one of the followings to verify your bank account number, which could be:
If you’re applying to ride as a scooter you’ll also need to provide:
Just created your rider account? Go to this page for more information.
All Deliveroo riders receive personal accident and income protection for free. This includes coverage for injuries and protects you from financial costs in the unfortunate event of an accident.
All riders including cyclists, scooters and walkers are covered when delivering an order.
To view more information about the insurance coverage, policy terms and conditions and excess fee details, click here.
Just created your rider account? Go to this page for more information.
Once you’ve completed the application process, you can order the professional kit from the Deliveroo Kit Store – we’re running a special offer for new riders where core kit items are discounted. Here’s what is included in our bundle:
Scooter / Motorcycle
Bicycle
Walker
Just created your rider account? Go to this page for more information.
Riders get paid for each delivery they make. The exact order fee varies per delivery as it is based on distance. Your total earnings will be made up of order fees, acceptance-based boost fees and surges. You will be told of the delivery fee before you accept the order. Visit here for more details.
Fees are paid every week on a Wednesday. If you want your fees sooner, you can use our cash out feature.
Riders keep 100% of any tips they receive and these are paid at the same time as the rest of your fees.
Just created your rider account? Go to this page for more information.
There is a high volume of applicants and fluctuating demand for new riders in Hong Kong. The wait between now and the next stage of the application process varies based on the demand for new riders.
Your account opening may take up to six months for account creation. We will email you as soon as we have an update regarding your account opening. Stay tuned!
Just created your rider account? Go to this page for more information.
Switching to another zone does not affect your waiting time.
Just created your rider account? Go to this page for more information.
Scooter rider applicants must apply with their own scooter vehicle.
If you are not the registered owner of your scooter vehicle, you may choose to change the vehicle type on your application to ‘bicycle’ or ‘walker’.
Just created your rider account? Go to this page for more information.
You can only log in once you have completed the entire application procedure. Once everything is ready, you will receive a confirmation email then you will be able to log in after that!
Just created your rider account? Go to this page for more information.
If you chose the wrong vehicle type, please email us at ridersupplyhk@deliveroo.hk. However, depends on the vehicle you chose and you wish to change to, you might have to sign a new supplier agreement with us.
Just created your rider account? Go to this page for more information.
If you would like to change to a cyclist/walker, please ensure you have delivered at least 30 orders before requesting the change.
Just created your rider account? Go to this page for more information.
Please make sure you are using a thermal bag when working, or you may face termination for breaching the Supplier Agreement.
Want to learn more? Go to this page for more information.
All first-time applicants who purchase kit bundles for the 1st time will be eligible to purchase for $200
The bundle price will be discounted to $200 HKD after you add the bundle to checkout.
Just created your rider account? Go to this page for more information.
There are a few reasons why the discounted price doesn’t show.
Please check the following:
If you have followed the instructions above and the price is still not discounted, please purchase the kit bundle and reach out to us via ridersupplyhk@deliveroo.hk. We will refund the extra amount to your original form of payment.
Just created your rider account? Go to this page for more information.