Fees and Payments

Did you know where and how to check your order fee, boost fee and incentives? Scroll down and find all of the fee-related information here!

When do you get paid?

Payment and payment invoice of previous cycle is processed and shown in the Rider App WEEKLY on Wednesdays. The payment cycle starts every Saturday and cut-off every Friday. The time needed to process your payment varies depending on your bank, so please allow a few days for your bank to process the transfer.

For your acceptance boost fees, they will be calculated and shown in the Earnings page in the Rider App every Monday and will appear on your invoice as ‘Fee Adjustment - Boost Fees’.

Distance based fee system

Longer distance deliveries often take a longer time to complete, so Deliveroo offers you a fee system that pays based on the distance and time that each delivery will take to complete. This means that you are paid more for deliveries that make you travel further.

This way of calculating fees takes into account how far each order will take you, offering a different fee for every order and a fair system of paying more for orders that take you further.

Incentives

Look out for the ⚡ sign in the "Planner" of your rider app, or simply stay tuned to our emails, Rider Website posts and Telegram messages every Friday to know more about when and where the incentives apply!

Click here to check out the updated Weekly Incentives Announcement post!

You can now earn more when you deliver more. If your acceptance rate is 80% or above by the end of each Friday, we’ll add a boost fee to every order you completed. On the home page of your Rider App, you will be able to see the following:

  • Order fees: The amount you will be paid for every order you’ve completed
  • Your rate: Your current acceptance rate
  • Boost fees: The additional amount that will be added to your fees if your acceptance rate is 80%+ at the end of every Friday

Remember, your boost fees will be calculated and shown in the Earnings page in the Rider App every Monday and will appear on your invoice as ‘Fee Adjustment - Boost Fees’.

How to calculate my incentives?

Below is an example for the calculation of total order fees with incentives:


Get paid weekly, or now!

Your payment invoice is issued WEEKLY on Wednesdays, showing you how much you earned from the previous payment cycle, including your acceptance boost fee.

If you finish Friday with an acceptance rate of 80% or above, your invoice will show "80% Acceptance reached". In turn, if your acceptance is below 80% by every Fridays, you will not earn any of the boost fees and your invoice will show "80% Acceptance not reached".

Change your bank recently? We got you!

Follow the steps below to update your bank details:

1

Open the Rider App and tap on your “Rider ID”

2

Click on “Payment information”

3

Fill in your “Account number”, “SWIFT” and “Branch code”.

Frequently asked questions

  • When will I see and receive my fees?

    Payment and payment invoice of the previous cycle is processed and shown in the Rider App WEEKLY on Wednesdays. The payment cycle starts every Saturday and cut-off every Friday. The time needed to process your payment varies depending on your bank, so please allow a few days for your bank to process the transfer.

    Want to learn more? Go to this page for more information.

  • How will I receive my fees?

    You will receive your fees ONLY via a bank transfer to the bank account that you had provided when you registered with us. You can change that by yourself through the Rider App > Click on your profile on the top left corner of the app > Details > Update Bank Details

    **Please note that you can only use the rider account holder’s personal account to collect payment.

    Please reference to this page for more information regarding how to enter your details. Wrong bank details can lead to a delay in you receiving your service fees and could take up to 1 month to re-process your payment.

    Want to learn more? Go to this page for more information.

  • How are my fees calculated?

    The calculation is based on a combination of the distance an order will travel, as well as the time we expect it may take to complete. The time it takes to travel the same distance may be different across different zones.

    Every fee reflects the order journey from where you are to the restaurant and from there to the customer, taking into account non-travel elements such as estimated waiting at the restaurant, parking or finding the customer. Keep an eye out for surge fees being offered in the app – these mean you can make more during busy times.

    Want to learn more? Go to this page for more information.

  • What if I did not receive my payment on pay day?

    We would have informed you in advance if there was a delay in the processing of your payment, this will usually be due to a public holiday. Please allow a few days for your bank to process your payment. The time needed varies according to the bank you use. If this is not the case, please send us a message via the Rider Website.

    Want to learn more? Go to this page for more information.

  • Will I be paid more if it takes longer than expected or if I take a different route?

    The fee for each delivery is calculated based on the distance as well as how long it is expected it will take you to complete the delivery. This fee will still stay the same – whether it takes you more or less time than we expected – however you are free to take your preferred route to complete the delivery.

    Want to learn more? Go to this page for more information.

  • If I choose to be unassigned from a delivery after I have picked it up will I still be paid for any fee?

    The delivery fee that you see before accepting an order is the full fee (not including the boost fee) for completing that delivery.

    The full fee is shown on your App when you complete the delivery that you accepted.

    You can choose to reject or unassign from any orders you are offered, however this means your acceptance rate might be affected. It is not possible to be paid for any fee only if you choose to be unassigned from the delivery before it is completed.

    Want to learn more? Go to this page for more information.

  • When can we see the updated weekly incentive plan?

    Our weekly incentive plan will be updated every Friday evening.

    Want to learn more? Go to this page for more information.

  • Are incentives included in the boost fee calculation?

    If the incentive is an in-app ‘lightning⚡’ surge such as weekly incentives that are available in your area during a specific time, the 1.3x boost will be applied to the overall order fee. For more details, please refer to the table below for reference: 

    Other fees such as tips, and other bonuses will not be factored into your boost fees.

    Want to learn more? Go to this page for more information.

  • What happens if my acceptance rate is below 80%?

    If your acceptance rate is below 80% at the end of Friday, you will not earn any boost fees. However, you’ll still receive the order fees for the deliveries you’ve completed. You can view your cumulative order fees in the earnings page.

    To know more details of your boost fees, you may also go to your Earnings page, click on your current balance, then ‘Get paid’, and click ‘View Invoice’.

    Want to learn more? Go to this page for more information.

  • What is the "Get paid" feature in the app?

    With the in-app "Get paid" feature! You can get paid whenever you want, as often as you want.

    Simply click the “Get paid” button on your Earnings page and receive the payment in working day. This way you can better manage your finances and have access to money in an emergency. Please note that each transfer costs HK$5. Don't worry, you choose not to use this feature, you will still get paid weekly on Wednesdays.

    Kind reminder! Sometimes it might take extra days for the payment to arrive, so please be patient!

    Want to learn more? Go to this page for more information.

  • Can I choose to collect my order fees earlier before the end of the payment cycle?

    Yes. You can cash out whenever you want instead of waiting for the weekly payments, as often you want, by tapping ‘Get paid’ on the Earnings page in the Rider app. You can withdraw from your existing fee balance. Please note that each request takes transfer costs HK$5.

    Don't worry, if you choose not to use this feature, you will still get paid weekly on Wednesdays.

    Kind reminder! Sometime the feature might be restricted due to different circumstances and take extra time to resume. If you need any assistant, please do not hesitate to click the button below to reach out our Rider Support.

    Want to learn more? Go to this page for more information.

  • What can I do if my payment display as error in the rider app?

    You can go to this page to confirm if your bank details are inserted correctly.
    If you have already updated your bank details due to the error, please reach out to Rider Support to proceed the payment manually again.

    Want to learn more? Go to this page for more information.