Find out more about how being a rider works here at Deliveroo. Keep up with the latest and greatest.
Deliveroo HK Rider Website
FAQs
Common questions
- Can someone else work on my behalf as a substitute?
Working flexibly with Deliveroo means you choose exactly how you work. This means you are free to appoint someone to deliver on behalf of yo…
Substitutions - Are incentives included in the boost fee calculation?
If the incentive is an in-app ‘lightning⚡’ surge such as weekly incentives that are available in your area during a specific time, the 1.3x …
Fees - How do I update my account details?
You can update your phone number and email address yourself, directly in the rider app. Just open up the app and tap on your name in the men…
App - If there's an emergency while I'm on an order, what should I do?
In the event of an emergency – such as a traffic collision or crime – the first thing you should do is get to safety. Your safety is the num…
Orders - What if the customer’s location changes while I deliver an order, or the map shows a wrong pin?
If this happens, please contact our Live Rider Support team at once, or contact us via the Rider website after you’ve completed the delivery…
Orders - How do I deliver a contact-free order?
Customers can choose 'contact-free delivery' at check out. You will see this in the order's delivery notes when a customer has selected this…
Safety