FAQs
Orders Change topic
- What should I do if I want to unassign an order after waiting more than 15 minutes at the restaurant?
- What are delivery notes?
- What if the customer’s location changes while I deliver an order, or the map shows a wrong pin?
- What is a stacked order?
- Do I need to show the restaurant my phone when I collect an order?
- What should I do if my vehicle breaks down or my equipment stops working?
- How to handle spilled items during a delivery?
- Sometimes I feel like I have to wait a little while before I'm offered any orders. Why is this?
- Can I unassign an in-flight stacked order?
- Can I unassign a stacked order?
- What is the impact on acceptance rate if I reject the stacked orders?
- What would happen to my acceptance rate if the order was cancelled by a customer / restaurant?
- How far do I have to travel to the restaurant or the customer?
- If there's an emergency while I'm on an order, what should I do?
- Why can't I call and reach out to the customer?
Do I need to show the restaurant my phone when I collect an order?
Most partners will also ask to see you tap 'Go to customer' to mark the order as collected. When this happens you should show staff your phone - this helps the partner make sure they're giving you the right order, and helps them confirm that you're intending to deliver the order. If you choose not to show your rider app to a partner when collecting an order, the partner can choose not to hand you the order, and ask for another rider.
If you choose not to show your rider app to a partner when collecting an order, the partner may decide not to hand you the order, and ask for another rider instead.
