Take orders and deliver at ease. With free login you are one tap away from delivering orders at any time wherever you want in Hong Kong.
App Features
Complete your compliance cases in just 1 click
To ensure our riders are compliant, there will be various doc checks for you to complete on occasion. With just a tap, you can complete all the pending checks at your convenience.
In this menu, you can complete:
- right to work checks
- identity verification
- submit docs for vehicle change
- agree to our latest terms and conditions.
- Open your Deliveroo rider app
- Click "Complete compliance checks"
- Click "Right to work check"
- Please complete all outstanding steps until you received a confirmation email that your right to work module is complete.
- ** If you are unable to log in to your rider app, please log in at https://rider.deliveroo.hk/login to submit the required documents. After you submit your documents, members of our team will approve the documents. It will take several working days to have your account reactivated and please do not re-apply.
Order demand updated in real time
With 3 new simple levels of demand (busy, moderate, and not busy) that’s updated every 5 minutes, the all new live heatmap will help you decide when and where to go online to maximise your earnings. The busier an area is, the more orders available there are to deliver.
Opportunities to earn more with Boost Fees
As always, there will also be incentives and fee boosts available at different times in different zones to help you earn more. With just a tap, you can view fee boosts in the app and go online whenever and wherever you want!
Saturdays and Sundays dinner are still our busiest times of the week, which makes them the best times to ride. In general, earnings are always higher at lunch and dinner times.
Boost Fee
If your acceptance rate is 80% or above by the end of each cycle, we’ll add a 1.3x boost fee to every order you completed. On the home page of your Rider App, you will be able to see the following:
- Order fees: Your cumulative service fees on completed orders (boost fees are not included)
- Your rate: Your current acceptance rate
- Boost fees: The additional amount that will be added to your fees if your acceptance rate is 80%+ at the end of every cycle
How to see your earnings in Rider App
Order Acceptance
In the order acceptance screen, you can see the order fee and boost fee amount. You can choose to accept the order or not. Any rejection of orders will affect your acceptance rate.
Home Screen
After order completion, you'll see the total order fees, acceptance rate and total boost fee amount of the current payment cycle (every Monday to Sunday) at the bottom of the home screen.
Earnings Page
Boost fee is calculated and reflected in "Earnings" page every Monday.
How to change online area?
Change area
While you open the app, you'll see your last online location and press "change area"
Choose area
You'll see a list of locations available with demand level and in-app surge, choose the area that you would like to go online.
Go online
Once you change the area, the map will automatically update. You're ready to go online.
Free Login
Free login enables you to go online and accept orders anytime within our operating hours, without booking sessions in advance.
This increases your earnings, flexibility and control over how you work with us, meaning you can ride and earn whenever and wherever you want in Hong Kong.
Not only does it give you more flexibility, it increases your earning potential at busy times too.
In-app Rider Chat
Our Rider Support team is on hand to help you with any questions you may have, so that you can always get the most out of working with Deliveroo.
With Rider Chat, you can contact our care agent when you're online during opening hours about an order you’re delivering at that moment or an emergency. It’s easy to use and you can be sure to get in touch quickly with a member of the team who will be able to help you.
Be sure to download the latest version of Deliveroo’s rider app.
Frequently asked questions
- How can you find the full Rider ID in the app?
You can find your rider ID by accessing the side menu bar, and it will be shown on the top of the menu.
If the rider ID is not fully displayed, you should adjust to a smaller font size on your mobile phone, and your rider ID will once again be displayed in full.
Want to learn more? Go to this page for more information.
Guides:
- How do I update my contact details?
Click your name from the top left of the Rider App menu, then you can update your contact details after you click the "Change contact details". As a rider, you can change both the "Account details" and the "Emergency contact details" within the app.
If you want to change your vehicle type, please visit the link here for more information.
Want to learn more? Go to this page for more information.
- How do I use the "Planner" page?
You no longer need to book any sessions in the "Planner" page when you go online.
However, you can still use it as a way to check all the incentives we have put in place in advance at different peak times, so you can plan ahead to maximize your earnings.
Want to learn more? Go to this page for more information.
- What is the "Get paid" feature in the app?
The payment cycle starts every Monday at 00:00 and cut off at 23:59 the following Sunday. Payment of the previous cycle is processed weekly on Tuesdays. We understand that some riders may wish to get their service fees before Tuesday or at other times. Simply click the “Get paid” button on your Earnings page. We believe this allows more flexibility on managing your finances.
Please note that while using this feature allows you to get your service fees outside of the service fee payout day (Tuesday), it does not mean the fees will be deposited immediately. Typically, you can receive the fees within one business day, and each time there is a HKD $5 bank processing fee. If the request falls on a public holiday or weekend, the bank may require additional time to process your request. Please be patient during these situations.
Want to learn more? Go to this page for more information.
- How do I report a bug?
You can report any bug using the "App feedback" button at the bottom left corner of the app menu. Otherwise, you can also click the contact us button below to inform us!
Want to learn more? Go to this page for more information.