You can reject any order at any time anywhere, that's the flexibility Deliveroo offers.
However doing so might impact your acceptance rate and therefore affect your boost fee.
If you wish to unassign any order without impacting your acceptance rate, please make sure one of your stacked order consists of an order with a “Food Ready Estimate” time 15 minutes over the current time, then you can reach out to our CS to for help unassign the order without impacting the acceptance rate. Please ensure to inform CS of the order number you wish to unassign when you request.
Want to learn more? Go to this page for more information.