FAQs
Fees Change topic
- What is the "Get paid" feature in the app?
- Can I choose to collect my order fees earlier before the end of the payment cycle?
- What can I do if my payment display as error in the rider app?
- What happens if my acceptance rate is below 80%?
- If I choose to be unassigned from a delivery after I have picked it up, will I still be paid for any fee?
- When will I see and receive my fees?
- How do I fill in the SWIFT, Branch Code and Account Number?
- How are my fees calculated?
- What if I did not receive my payment on pay day?
- How will I receive my fees?
- Are incentives included in the boost fee calculation?
- Will I be paid more if it takes longer than expected or if I take a different route?
How will I receive my fees?
You will receive your fees ONLY via a bank transfer to the bank account that you had provided when you registered with us. You can change that by yourself through the Rider App > Click on your profile on the top left corner of the app > Details > Update Bank Details
**Please note that you can only use the rider account holder’s personal account to collect payment.
Please reference to this page for more information regarding how to enter your details. Wrong bank details can lead to a delay in you receiving your service fees and could take up to 1 month to re-process your payment.
Want to learn more? Go to this page for more information.
