FAQs
Fees Change topic
- What is the "Get paid" feature in the app?
- Can I choose to collect my order fees earlier before the end of the payment cycle?
- What can I do if my payment display as error in the rider app?
- What happens if my acceptance rate is below 80%?
- If I choose to be unassigned from a delivery after I have picked it up, will I still be paid for any fee?
- When will I see and receive my fees?
- How do I fill in the SWIFT, Branch Code and Account Number?
- How are my fees calculated?
- What if I did not receive my payment on pay day?
- How will I receive my fees?
- Are incentives included in the boost fee calculation?
- Will I be paid more if it takes longer than expected or if I take a different route?
What if I did not receive my payment on pay day?
We would have informed you in advance if there was a delay in the processing of your payment, this will usually be due to a public holiday. Please allow a few days for your bank to process your payment. The time needed varies according to the bank you use. If this is not the case, please send us a message via the Rider Website.
Want to learn more? Go to this page for more information.
