FAQs
Fees Change topic
- What is the "Get paid" feature in the app?
- Can I choose to collect my order fees earlier before the end of the payment cycle?
- What can I do if my payment display as error in the rider app?
- What happens if my acceptance rate is below 80%?
- If I choose to be unassigned from a delivery after I have picked it up, will I still be paid for any fee?
- When will I see and receive my fees?
- How do I fill in the SWIFT, Branch Code and Account Number?
- How are my fees calculated?
- What if I did not receive my payment on pay day?
- How will I receive my fees?
- Are incentives included in the boost fee calculation?
- Will I be paid more if it takes longer than expected or if I take a different route?
What happens if my acceptance rate is below 80%?
If your acceptance rate is below 80% at the end of each cycle, you will not earn any boost fees. However, you’ll still receive the order fees for the deliveries you’ve completed. You can view your cumulative order fees in the earnings page.
To know more details of your boost fees, you may also go to your Earnings page, click on your current balance, then ‘Get paid’, and click ‘View Invoice’.
Want to learn more? Go to this page for more information.
