FAQs
Fees Change topic
- What is the "Get paid" feature in the app?
- Can I choose to collect my order fees earlier before the end of the payment cycle?
- How do I fill in the SWIFT, Branch Code and Account Number?
- What can I do if my payment display as error in the rider app?
- How are my fees calculated?
- When can we see the updated weekly incentive plan?
- If I choose to be unassigned from a delivery after I have picked it up will I still be paid for any fee?
- When will I see and receive my fees?
- What if I did not receive my payment on pay day?
- How will I receive my fees?
- What happens if my acceptance rate is below 80%?
- Are incentives included in the boost fee calculation?
- Will I be paid more if it takes longer than expected or if I take a different route?
What can I do if my payment display as error in the rider app?
You can go to this page to confirm if your bank details are input correctly.
If you have already updated your bank details and the error remains the error, please reach out to Rider Support to proceed the payment manually again.
Want to learn more? Go to this page for more information.
