FAQs

Fees Change topic

Can I choose to collect my order fees earlier before the end of the payment cycle?

Yes. You can cash out whenever you want instead of waiting for the weekly payments, as often you want, by tapping ‘Get paid’ on the Earnings page in the Rider app. You can withdraw from your existing fee balance. Please note that each request takes transfer costs HK$5.

Don't worry, if you choose not to use this feature, you will still get paid weekly on Wednesdays.

Kind reminder! Sometime the feature might be restricted due to different circumstances and take extra time to resume. If you need any assistant, please do not hesitate to click the button below to reach out our Rider Support.

Want to learn more? Go to this page for more information.

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