FAQs
Fees Change topic
- What is the "Get paid" feature in the app?
- Can I choose to collect my order fees earlier before the end of the payment cycle?
- What can I do if my payment display as error in the rider app?
- What happens if my acceptance rate is below 80%?
- If I choose to be unassigned from a delivery after I have picked it up, will I still be paid for any fee?
- When will I see and receive my fees?
- How do I fill in the SWIFT, Branch Code and Account Number?
- How are my fees calculated?
- What if I did not receive my payment on pay day?
- How will I receive my fees?
- Are incentives included in the boost fee calculation?
- Will I be paid more if it takes longer than expected or if I take a different route?
When will I see and receive my fees?
The payment cycle will start every Monday at 00:00 and cut off at 23:59 the following Sunday. Payment of the previous cycle is processed WEEKLY on Tuesdays. The time needed to process your payment varies depending on your bank, so please allow a few days for your bank to process the transfer.
For your acceptance boost fees, they will be calculated and shown on the Earnings page in the Rider App every Monday and will appear on your invoice as ‘Fee Adjustment - Boost Fees’.
Want to learn more? Go to this page for more information.
