FAQs

Fees Change topic

What is the "Get paid" feature in the app?

The payment cycle starts every Monday at 00:00 and cut off at 23:59 the following Sunday. Payment of the previous cycle is processed weekly on Tuesdays. We understand that some riders may wish to get their service fees before Tuesday or at other times. Simply click the “Get paid” button on your Earnings page. We believe this allows more flexibility on managing your finances.

Please note that while using this feature allows you to get your service fees outside of the service fee payout day (Tuesday), it does not mean the fees will be deposited immediately. Typically, you can receive the fees within one business day, and each time there is a HKD $5 bank processing fee. If the request falls on a public holiday or weekend, the bank may require additional time to process your request. Please be patient during these situations.

Want to learn more? Go to this page for more information.

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