FAQs
Fees Change topic
- What is the "Get paid" feature in the app?
- Can I choose to collect my order fees earlier before the end of the payment cycle?
- What can I do if my payment display as error in the rider app?
- What happens if my acceptance rate is below 80%?
- If I choose to be unassigned from a delivery after I have picked it up, will I still be paid for any fee?
- When will I see and receive my fees?
- How do I fill in the SWIFT, Branch Code and Account Number?
- How are my fees calculated?
- What if I did not receive my payment on pay day?
- How will I receive my fees?
- Are incentives included in the boost fee calculation?
- Will I be paid more if it takes longer than expected or if I take a different route?
Are incentives included in the boost fee calculation?
If the incentive is an in-app ‘lightning⚡’ surge such as weekly incentives that are available in your area during a specific time, the 1.3x boost will be applied to the overall order fee. For more details, please refer to the table below for reference:
Other fees such as tips, and other bonuses will not be factored into your boost fees.
Want to learn more? Go to this page for more information.
