FAQs
New to Deliveroo Change topic
- What are the requirements for being a rider?
- My rider account has been created and I am able to login ot the rider app. What should I do to change my vehicle type?
- I can’t see the $200 discounted price in my shopping cart, what should I do?
- How long does it take to apply?
- What does the free rider insurance cover?
- What are the required documents to apply as a rider?
- Why can’t I log in to the Rider App after applying?
- I’ve already submitted the application but chose the wrong vehicle type, what should I do?
- Can I start working without a thermal bag?
- Can I borrow my friend’s scooter and apply as a scooter rider?
- Does switching zones speed up my application waiting time?
- What kit does Deliveroo offer to riders?
- Who is eligible to enjoy the $200 discounted price for Deliveroo bundle?
- How do I get paid?
I can’t see the $200 discounted price in my shopping cart, what should I do?
There are a few reasons why the discounted price doesn’t show.
Please check the following:
- You should choose the bundle type that corresponds to the vehicle type you applied for (e.g. for walker application, please choose walker bundle).
- Do not add other items to your shopping cart in addition to the bundle
- The $200 price will show at the payment page after you click 'purchase'
- The email address you used for rider application and online shop account must be the SAME
If you have followed the instructions above and the price is still not discounted, please purchase the kit bundle and reach out to us via ridersupplyhk@deliveroo.hk. We will refund the extra amount to your original form of payment.
Just created your rider account? Go to this page for more information.
