Working flexibly with Deliveroo means you choose exactly how you work. As outlined in your supplier agreement, this includes being able to choose to appoint other people to complete orders for you.
When you appoint a substitute it’s your responsibility to make sure that this person meets all of the requirements to work with Deliveroo, as set out in your supplier agreement. This includes checking the following information about your substitute:
- They are over 18 years of age
- They have the right to work in Hong Kong
- They do not have their own Supplier Agreement terminated by Deliveroo previously
Safety is the No.1 Priority
You should make sure that your substitutes refer to here for all onboarding and safety information available to all riders working with Deliveroo before they start to deliver orders.
You and your substitute are also entitled to be covered by our free rider personal injury and income protection insurance when working. This gives you supporting income in case you can’t work because of an accident that happened when riding. Click here to learn more.
Your responsibilities as an account owner
It’s up to you to agree payment terms and make payment to any substitutes.
Please remember, working with a substitute is an important responsibility, and failing to comply with these requirements may carry legal consequences. Deliveroo has a zero tolerance policy towards those who fail to meet their obligations in relation to any substitute engaged by them. If we are made aware of any riders working with substitutes who do not have the required authorisation to work, we will take immediate action and inform the relevant authorities.
Report suspicious rider behaviour
Remember, for your own safety, please do not engage with anyone you believe may be riding without proper authority or lawfully, including if you suspect they do not have the Right to Work in Hong Kong. Instead, you can report any suspicious behaviour by filling out this form here or contact our Rider Support team via the rider website.
If you have any questions about appointing a substitute, or these identity verification checks, please get in touch with Rider Support through the rider website.