FAQs
Kits Change topic
- Does Deliveroo offer free kit?
- How can I replace an item that is not part of the Core Kit?
- I have been on the road for a while already, can I request a new kit if mine is damaged?
- What does replacement mean?
- What's next after filling out the equipment replacement form?
- How many days does it take to receive my kit?
- What are the minimum safety standards of our kits ?
- I don't work with Deliveroo now, do I need to return my kit?
- How can I create my account on the rider kit store?
- How many days does it take to receive the item if I request for a replacement?
- Once the order has been sent, can I change the delivery address?
- I can’t see the $200 discounted price in my shopping cart, what should I do?
- Where can I find details on the status of the equipment?
- The order is returned to the warehouse, what can I do?
- I have lost my equipment/ my equipment has been stolen, what can I do?
- I can't login to the Deliveroo Kit Store.
- Can I start working without a thermal bag?
Does Deliveroo offer free kit?
We offer kit at a discounted price when you onboard as a new rider, we also offer free kit but only under the following circumstances:
Riders are eligible to redeem 2 free items of their choice for every 4000 orders completed in 12 months. Orders will be placed within 5 working days and those eligible for the free replacement will be notified. Others will be required to purchase the item themselves.
- Fill in the Typeform, including your delivery address and replacement item at the Equipment Request form.
- An “Order Confirmation” email will be sent to your email once the request has been processed (usually between 3-5 business days). If you are not eligible for a free replacement, we will let you know via email.
If you need to purchase any part of the kit, please visit Rider Kit Store.
Want to learn more? Go to this page for more information.
