FAQs
Kits Change topic
- Does Deliveroo offer free kit?
- How can I replace an item that is not part of the Core Kit?
- I have been on the road for a while already, can I request a new kit if mine is damaged?
- What does replacement mean?
- What's next after filling out the equipment replacement form?
- How many days does it take to receive my kit?
- What are the minimum safety standards of our kits ?
- I don't work with Deliveroo now, do I need to return my kit?
- How can I create my account on the rider kit store?
- How many days does it take to receive the item if I request for a replacement?
- Once the order has been sent, can I change the delivery address?
- I can’t see the $200 discounted price in my shopping cart, what should I do?
- Where can I find details on the status of the equipment?
- The order is returned to the warehouse, what can I do?
- I have lost my equipment/ my equipment has been stolen, what can I do?
- I can't login to the Deliveroo Kit Store.
- Can I start working without a thermal bag?
How can I create my account on the rider kit store?
You should already have your rider kit store account when you onboard as a new rider.
However if you are new to deliveroo, please follow the steps below to create your account.
- Search for the email ” Getting Prepared – Clothing & Equipments” that you received during the onboarding session and click on the link in the email.
- You can also learn more about creating an account from the video below:
* If you joined Deliveroo prior to Jan 2018 and did not create a Shopify account then, please click the contact us button below to reach us.
Want to learn more? Go to this page for more information.
