FAQs
Kits Change topic
- Does Deliveroo offer free kit?
- How can I replace an item that is not part of the Core Kit?
- I have been on the road for a while already, can I request a new kit if mine is damaged?
- What does replacement mean?
- What's next after filling out the equipment replacement form?
- How many days does it take to receive my kit?
- What are the minimum safety standards of our kits ?
- I don't work with Deliveroo now, do I need to return my kit?
- How can I create my account on the rider kit store?
- How many days does it take to receive the item if I request for a replacement?
- Once the order has been sent, can I change the delivery address?
- I can’t see the $200 discounted price in my shopping cart, what should I do?
- Where can I find details on the status of the equipment?
- The order is returned to the warehouse, what can I do?
- I have lost my equipment/ my equipment has been stolen, what can I do?
- I can't login to the Deliveroo Kit Store.
- Can I start working without a thermal bag?
I have been on the road for a while already, can I request a new kit if mine is damaged?
Yes, we offer free kit replacement if you hit certain order delivered threshold. Simply follow the steps below:
- Fill in the Typeform in the link below, please upload the photo of your damaged equipment together with your HKID card. Provide your delivery address at the Equipment Request form.
- An “Order Confirmation” email will be sent to your email once the request has been processed (usually between 3-5 business days). If you are not eligible for a free replacement, we will let you know via email.
Want to learn more? Go to this page for more information.
