FAQs

Kits Change topic

I have been on the road for a while already, can I request a new kit if mine is damaged?

Yes, we offer free kit replacement if you hit certain order delivered threshold. Simply follow the steps below:

  1. Fill in the Typeform in the link below, please upload the photo of your damaged equipment together with your HKID card. Provide your delivery address at the Equipment Request form.
  2. An “Order Confirmation” email will be sent to your email once the request has been processed (usually between 3-5 business days). If you are not eligible for a free replacement, we will let you know via email.

Want to learn more? Go to this page for more information.

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