FAQs
Insurance Change topic
- Do I have to pay anything towards the cost of any damage?
- Who is covered under the policy?
- What should I do if I’m involved in an accident? How can I make an insurance claim?
- When and where will I be covered?
- What happens if my substitute has an accident? How can they make a claim?
- Can my substitute use my account when I am under the assessment of an insurance claim?
- What information will I need to provide during a claim?
- Do I need to update my personal details in order to make a claim?
- How do I make a claim?
- What happens if I work for other companies too?
- Will my scooter and kit be insured?
Who is covered under the policy?
- You: As a Deliveroo rider, you are protected by our accident insurance.
- Your substitute: If you have someone else working for you as a substitute, they are protected too.
Remember, our rider third party liability insurance does not replace your own motor insurance. If you use a scooter or motorbike to do deliveries, you still need to purchase your own motor insurance – this is a legal requirement.
Want to learn more? Go to this page for more information.
