FAQs
Insurance Change topic
- Do I have to pay anything towards the cost of any damage?
- Who is covered under the policy?
- What should I do if I’m involved in an accident? How can I make an insurance claim?
- When and where will I be covered?
- What happens if my substitute has an accident? How can they make a claim?
- Can my substitute use my account when I am under the assessment of an insurance claim?
- What information will I need to provide during a claim?
- Do I need to update my personal details in order to make a claim?
- How do I make a claim?
- What happens if I work for other companies too?
- Will my scooter and kit be insured?
What happens if I work for other companies too?
Lots of riders work with Deliveroo and other companies at the same time. You’re completely free to do that and you will still be covered by free accident insurance when you work with us.
However it’s worth knowing that if an accident happens while you’re offline, or you haven’t been online in the Deliveroo app in the past hour, you won’t be covered for any claims.
Want to learn more? Go to this page for more information.
