FAQs
Insurance Change topic
- Who is covered under the policy?
- What should I do if I’m involved in an accident? How can I make an insurance claim?
- How do I make a claim?
- Do I have to pay anything towards the cost of any damage?
- What information will I need to provide during a claim?
- When and where will I be covered?
- Do I need to update my personal details in order to make a claim?
- What happens if I work for other companies too?
- Will my scooter and kit be insured?
How do I make a claim?
- As soon as possible after the accident has happened, please report it to Marsh directly and fill out the claims form https://deliveroo.marsh.com/claims-process#.
- Sedgwick will contact you directly to get everything they need to investigate and process the claim. They will take care of everything for you when it comes to your claim – including answering your questions.
- If your claim is approved, payment to you will be made directly to your bank account, and you will be notified by Sedgwick to confirm payment and the amount. If a payment is made to a third party, Sedgwick will do this on your behalf.
- Each claim is different, but Sedgwick handles all claims as quickly as possible and keeps you informed, every step of the way. Payments are made electronically and are processed immediately once agreement has been reached.
Want to learn more? Go this page for more information.
