FAQs
Insurance Change topic
- Do I have to pay anything towards the cost of any damage?
- Who is covered under the policy?
- What should I do if I’m involved in an accident? How can I make an insurance claim?
- When and where will I be covered?
- What happens if my substitute has an accident? How can they make a claim?
- Can my substitute use my account when I am under the assessment of an insurance claim?
- What information will I need to provide during a claim?
- Do I need to update my personal details in order to make a claim?
- How do I make a claim?
- What happens if I work for other companies too?
- Will my scooter and kit be insured?
How do I make a claim?
- As soon as possible after the accident has happened, please report it to Marsh directly and fill out the claims form https://deliveroo.marsh.com/claims-process#.
- Marsh will contact you directly to get everything they need to investigate and process the claim. They will take care of everything for you when it comes to your claim – including answering your questions.
- If your claim is approved, payment to you will be made directly to your bank account, and you will be notified by Marsh to confirm payment and the amount. If a payment is made to a third party, Marsh will do this on your behalf.
- Each claim is different, but Marsh handles all claims as quickly as possible and keeps you informed, every step of the way. Payments are made electronically and are processed immediately once agreement has been reached.
Want to learn more? Go this page for more information.
