To ensure that we are understanding more of your full riding experience for each order, we suggest all riders to take advantage of the in-app feedback function. Upon completion of each order, you will be given an option to rate the delivery experience with a “👍” or “👎”.
Example:
When you rate the experience with a “👎”, please choose the area from the list you are unsatisfied with.
Example:
If there’s no applicable option, please select “Others” and include our designated keywords (as follows) when writing in the free-text box. This will allow us to understand the scenario at its best.
- Packing: e.g. Bad Packing- Spillage/ Poor Packing/ Packing (Bag)/ Damaged Packing/ Packing Unstable
- Large Order: Too heavy/ Too many bags
- Restaurant Wrong pin
- Customer Wrong pin
Example:
