FAQs

Safety Change topic

How do I deliver a contact-free order?

Customers can choose 'contact-free delivery' at check out. You will see this in the order's delivery notes when a customer has selected this option. Remember to check if there are additional instructions in the delivery notes, which could make your delivery smoother.

Delivering Contact-free

Protecting the safety of our riders, restaurant partners and customers is extremely important during this time. With this in mind, please make sure to follow every customer's requests for contact-free delivery. If we receive reports on riders not following Deliveroo's contact-free policy, their Supplier Agreement may be terminated.

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