Customers can choose 'contact-free delivery' at check out. You will see this in the order's delivery notes when a customer has selected this option. Check to see if there are additional instructions in the delivery notes, and follow any requests made by customers.
Protecting the safety of our riders, restaurant partners and customers is extremely important during this time. With this in mind, please make sure to follow every customer's requests for contact-free delivery. If we receive reports on riders not following Deliveroo's contact-free policy, their Supplier Agreement may be terminated.
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