Staying Safe During COVID-19

Helping you to feel safe and confident while out on the road

The government announced that:

  • You must wear a mask at indoor and outdoor public areas.
  • Do not gather in groups of more than 4.
  • Click here for more updates from HKSAR Government

To  protect yourself, customers, and restaurant partners during COVID-19 pandemic, you must wear masks, wash your hands and keep good personal hygiene when you choose to work.

When entering malls, restaurants, residential and office buildings, please follow the instructions for guest registrations and temperature checking. If you have a fever or any symptoms, do not go online and you should seek medical advice immediately.

Remember you must bring and use your thermal bags when you choose to work with Delivreoo, especially during the time of COVID-19 outbreak. Thermal bags can prevent spillages and contaminations on orders, as well as keep the orders at the right temperature, so they can be safely delivered to customers.

Customers can choose ‘Contact-free delivery’ at check-out. You will see this in the order's delivery notes when a customer has selected this option

Please check the delivery notes of every order and follow any specific requests made by customers.
Limiting contact when delivering orders to protect each other.

How to make a contact-free delivery

  1. Check the delivery notes to see if a contact-free delivery has been asked for
  2. Let the customer know when you’ve arrived
  3. Open your thermal bag and place it on the ground outside the door
  4. Step back to at least 1 metre away and wait for them to collect the food
  5. Mark the order as delivered only when you’ve seen the customer collected it

Protect the safety of our riders, restaurant partners and customers is extremely important during this time. With this in mind, please make sure to follow every customer’s request(s) you received for contact-free delivery.

If we receive several reports about a rider not following Deliveroo’s contact-free policy, their Supplier Agreement may be terminated.