COVID-19

Stay Safe during COVID-19! Tips to help you feel safe and confident while out on the road.

Let's stop the virus together!

We can't stop this virus without your help!

To protect yourself, customers, and restaurant partners during COVID-19 pandemic, you should wear masks, wash your hands and keep good personal hygiene at all time times when you choose to work.

When entering malls, restaurants, residential and office buildings, remember to follow the instructions for guest registrations and temperature checking. If you have a fever or any symptoms, do not go online and you should seek medical advice immediately.

Meanwhile..

The government also announced that:

  • You must wear a mask at indoor and outdoor public areas.
  • Do not gather in groups of more than 4.
  • Make sure you click here to read more about the latest policy from the Government

Tips to help you feel safe and confident while out on the road

We’ve got you covered

ZA Relief Fund

 

We’ve partnered with ZA Bank to ensure all Deliveroo riders in Hong Kong can benefit from the ZA Relief Fund. This means that if you test positive, you will be able to claim $20,000 as long as you can supply proof of diagnosis from a hospital, invoice for your medical expenses and your ID.

We’re proud to be the first food delivery platform to offer COVID-19 coverage to riders and hope this partnership and new insurance will bring you and your loved ones reassurance during this concerning time.

 

Deliveroo’s Rider Support Fund

 

Your safety is our priority and we want to make sure that riders who work regularly with Deliveroo and have contracted the virus or been placed in quarantine by a medical authority will be eligible for financial support for a period of up to 14 days. Therefore Deliveroo is creating a support fund. This is a one-off fund that will be time-limited and designed to support riders in these unique and difficult circumstances. The policy will remain under review as this unprecedented situation develops.

This fund is designed to support the riders who need it most. However, fraud is a criminal offence. It is important that we state that if the fund is abused we will enforce our rights to the fullest extent, which may include termination of your service agreement together with other legal remedies. We will also notify the police and other relevant enforcement agencies of any suspected abuse.

Please remember, if you begin to experience any symptoms of COVID-19, do not log in, follow all medical advice and let the Rider Support team know immediately.

Frequently asked questions

  • Do I need to get vaccinated?

    Vaccination is not strictly required by Deliveroo. For more information of vaccination, please refer to the government official COVID-19 Vaccination Programme Website.

    Deliveroo urges you to seek your own medical or other independent advice if you are in any doubt.

    Want to learn more? Go to this page for more information.

  • Do I get covered by the insurance if I test positive to COVID-19?

    Our free rider insurance gives you supporting income only in case you suffer from personal injury and can’t work because of an accident that happened when riding.

    However, your safety is our priority and we want to make sure that riders who work regularly with Deliveroo and have contracted the virus or been placed in quarantine by a medical authority will be eligible for financial support for a period of up to 14 days.

    1. Deliveroo’s Rider Support Fund
    This is a one-off fund that will be time-limited and designed to support riders in these unique and difficult circumstances. The policy will remain under review as this unprecedented situation develops.

    This fund is designed to support the riders who need it most. However, fraud is a criminal offence. It is important that we state that if the fund is abused we will enforce our rights to the fullest extent, which may include termination of your service agreement together with other legal remedies. We will also notify the police and other relevant enforcement agencies of any suspected abuse.

    2. ZA Relief Fund
    We’ve partnered with ZA Bank to ensure all Deliveroo riders in Hong Kong can benefit from the ZA Relief Fund. This means that if you did test positive, you’d be able to claim $20,000 as long as you can supply proof of diagnosis from a hospital, the invoice of your medical expenses and your ID.

    We’re proud to be the first food delivery platform to offer COVID-19 tests to riders and hope this partnership and new insurance will bring you and your loved ones reassurance during this concerning time.

    Please remember, if you begin to experience any symptoms of COVID-19, do not online and take orders, follow all medical advice and let the Rider Support team know immediately.

    Want to learn more? Go to this page for more information.

  • How do I deliver a contact-free order?

    Customers can choose 'contact-free delivery' at check out. You will see this in the order's delivery notes when a customer has selected this option. Check to see if there are additional instructions in the delivery notes, and follow any requests made by customers.

    Delivering Contact-free

    Protecting the safety of our riders, restaurant partners and customers is extremely important during this time. With this in mind, please make sure to follow every customer's requests for contact-free delivery. If we receive reports on riders not following Deliveroo's contact-free policy, their Supplier Agreement may be terminated.

    Watch the video to learn more!

    Want to learn more? Go to this page for more information.

  • Should every delivery be contact-free?

    No, you can check whether customer selected ‘Contact-free delivery’ in the order’s delivery notes when you are on an order. Please follow the customer’s requests and proceed accordingly.

    Click here for more information on how to deliver safely under COVID-19.

    Want to learn more? Go to this page for more information.

  • Can I choose to make every delivery contact-free?

    If you wish to carry out contact-free deliveries to limit contact with others, please let customers know beforehand by contacting them politely through the app before heading to the customer.

    Want to learn more? Go to this page for more information.

  • Are there any masks and hand sanitiser support for riders?

    From time to time, we will have masks and hand sanitisers provided for riders in our rider events. For more details, please subscribe our Telegram Channel for latest updates.

    Want to learn more? Go to this page for more information.

  • I have symptoms of COVID-19, what should I do?

    If you start to feel unwell or test positive for COVID-19, follow all medical advice, do not log in and let us know immediately by contacting Rider Support.

    Want to learn more? Go to this page for more information.